I called her and even she is lying and saying I said gray.
We did a design with Pointe Cabinets and Design in Gaylord MI, my husband was there along with ** and the lady who works there. I have all my texts with Servpro and not once did I say the word gray. I just spoke with ** the project manager with Servpro and he insists I said gray and that he has texts showing I said gray. I asked one of the workers what ** said when he called him and he said that all ** said was oh no, that's not good. I do not want grey cabinets painted white, I want white cabinets. If they are planning to paint cabinets this is not acceptable. I believe I heard one of the workers on the phone with ** say something about spray paint. I also chose cabinets they supposedly have in stock to help speed up the process but as I said previously they brought in the wrong color. I had ceramic tile and wood laminate floors but chose to go with all vinyl to help get the job done sooner.
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I previously spoke with painter about holes still in walls that were not patched prior to painting and was told they did not patch those because cabinets should cover them. I also noticed that new flooring in kitchen is not wall to wall as it was previously, it is only to where about two inches will be under cabinets. I told them to stop because all the cabinets were dark grey instead of the white they were supposed to be. On JI went to my home as I do daily to feed chickens and Servpro workers were there beginning cabinet installation in kitchen. I found a weak spot in new subfloor, Servpro fixed that. Our master bath was painted the wrong color, Servpro fixed that. Servpro did not clean that up, my neighbor and I did. Insulation that was removed and placed in back of truck blew all over north side of yard and onto neighbors property. But not being able to tell then when the house would be ready to rebuild, we were unable to do that.
If we had been able to get an outside contractor, we would have been able to stay within the insurance amount. Servpro inflates their cost by double which makes the insurance having to pay for the work that is done. Insurance companies need to stop recommending Servpro to the clients. Clackamas don't use them, you will be sorry. So here it is March and it is still not done, and they want us to pay for the poor work that has been done. We lost out on deals for furniture because they would not tell us when we could move in totally. The rest of the house wasn't done enough that we could move into it. But when we moved back in, we could only use the master bedroom, which wasn't complete, the kitchen, and dining room. We were out of our house until August of 2021.
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They also installed 8 windows which 5 windows was reinstalled 2 times before they were correct and 2 only had to reinstalled 1 and only 1 window was OK. They installed 7 interior doors and all of them had something wrong with them, 2 of them had to be redone. So, they repainted the ceiling 2 or 3 time before they were told to only use flat sheen paint worked on sloped ceilings. They did not know that you only use flat sheen on sloped ceilings. I do not know anything about house painting, so I was depending on them to know what paint to use which they didn't. They installed doors, windows painted the walls and ceiling which they screwed up. The people that Servpro had on site had never done work like this. There were items like finish carpenter which there was no finish carpenter on site. I would never recommend this company and their shoddy work. They sent one guy to do the entire job, and after 1 week of demolition we were told he wouldn't return for another 3 weeks to finish because they are currently understaffed, leaving us to live and function with the mess he created and the material and tools he left behind.
All of this while we were trying to live and function in our home. We were left for 3 weeks with no floor and open walls and all of the material and equipment scattered around the house until they were able to come back out and complete the work. Paint on trim, ceiling, cabinets, door, and new floor. Every wall that was painted was done so with a different sheen of paint so all touch ups show. Poorly pained a room that didn't even need to be touched, all to compensate the overpriced quoted work they did. You can now feel all the imperfections right through the new floor. Didn't properly remove old laminate flooring before laying the cheap vinyl they sold us on. Was without a stove for 3 days until that was repaired by ourselves. Broke the stove's gas line causing a leak and the gas to be turned off.
Broke the dishwasher seal and improperly reinstalled it.
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